Privacy Policy

1. Introduction

Search Quest, LLC (“Search Quest,” “Company,” “we,” “us,” or “our”) is a Florida limited liability company providing digital marketing services, including search engine optimization, pay-per-click advertising, social media marketing, content marketing, web development, and website hosting.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at searchquest.ai (the “Site”), contact us, or otherwise interact with our business. It does not apply to websites we build, host, or manage for our clients, which are governed by those clients’ own privacy policies and applicable agreements.

By using our Site, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with our practices, please do not use the Site.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you interact with us, including: your name, business name, email address, phone number, and any other details you submit through contact forms, consultation request forms, email signups, newsletter subscriptions, or live chat widgets on our Site. If you call us using a phone number displayed on our Site, we collect the phone number from which you called, along with call date, time, and duration.

2.2 Information Collected Automatically

When you visit our Site, we and our third-party service providers automatically collect certain information using cookies, pixels, and similar tracking technologies. This includes: your IP address (truncated before storage by Google Analytics), browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on pages, links clicked, scroll depth, and general geographic location derived from your IP address.

2.3 Information from Third-Party Platforms

If you interact with our content on third-party platforms such as social media sites, we may receive limited information from those platforms in accordance with their terms and your privacy settings.

3. How We Use Your Information

We use the information we collect for the following purposes: responding to your inquiries and providing requested information about our services; communicating with you about our services, including sending marketing emails where permitted; analyzing Site traffic and usage patterns to improve our Site and services; measuring the effectiveness of our advertising campaigns; personalizing your experience on our Site; detecting and preventing fraud or misuse of our Site; and complying with legal obligations and enforcing our Terms of Service.

We do not use information collected through our Site to make automated decisions that produce legal or similarly significant effects on individuals.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to collect information automatically. Cookies are small data files stored on your device. We use the following categories of cookies and technologies:

Category	Cookie Name	Purpose	Duration
Strictly Necessary	Session cookies	Maintain user session and security	Session
Analytics	_ga, _ga_*	Google Analytics: distinguish unique visitors, measure site traffic and usage patterns	Up to 14 months
Analytics	_clck, _clsk, CLID	Microsoft Clarity: measure site usage, session recording, heatmaps	Up to 12 months
Analytics	_hjSession*	Hotjar: session recording, heatmaps, user feedback	30 minutes to 1 year
Advertising	_fbp	Meta Pixel: track visits across websites for advertising measurement	90 days
Advertising	_fbc	Meta Pixel: store click identifiers from Facebook ad clicks	90 days
Advertising	fr	Meta: deliver and measure advertising relevance	90 days
Advertising	_gcl_*	Google Ads: conversion tracking and remarketing	90 days
Functional	Language / UI prefs	Remember display preferences and settings	Up to 1 year

4.1 Google Analytics

We use Google Analytics 4, a web analytics service provided by Google LLC, to analyze how visitors use our Site. Google Analytics uses cookies to collect standard internet log information and visitor behavior information in anonymized form. The information generated by cookies about your use of our Site is transmitted to and stored by Google on servers in the United States. Google may use this data to evaluate your use of the Site, compile reports on Site activity, and provide other services related to Site activity and internet usage.

For more information about how Google uses data collected through our Site, visit Google’s Privacy & Terms page.

You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

4.2 Google Advertising Features

If we enable Google Analytics Advertising Features such as remarketing, demographics reporting, or interest reporting, additional data about your browsing activity may be collected by Google for advertising purposes. This may include data from Google’s advertising cookies and anonymous identifiers.

You may opt out of personalized advertising by visiting Google Ad Settings.

4.3 Meta Pixel

We use the Meta Pixel (formerly Facebook Pixel), a tracking technology provided by Meta Platforms, Inc., to measure the effectiveness of our advertising on Meta platforms, deliver targeted advertisements, and build custom audiences for future advertising. The Meta Pixel collects data about your browsing activity on our Site, including pages visited, actions taken, and device information. This data is transmitted to Meta and may be used by Meta in accordance with its data use policies.

For information about how Meta uses this data, see the Meta Privacy Policy.

4.4 Session Recording and Heatmap Tools

We may use session recording and heatmap tools such as Hotjar or Microsoft Clarity to understand how visitors interact with our Site. These tools may record mouse movements, clicks, scroll behavior, and page interactions. Sensitive input fields such as passwords and payment information are automatically masked and not recorded. These tools do not collect personal information unless you voluntarily enter it into a visible form field. Session recordings are used solely to improve our Site’s usability and user experience.

4.5 Call Tracking

We use call tracking technology that displays dynamically generated phone numbers on our Site to measure the effectiveness of our marketing campaigns. When you call a tracked number, we collect the phone number from which you called, call date, time, duration, and general caller location. Calls may be recorded for quality assurance purposes. Florida law requires all-party consent for call recording. If a call is recorded, you will hear an automated message at the beginning of the call notifying you that the call may be recorded. By remaining on the line after hearing this notification, you consent to the recording. Call recordings are retained for up to 25 months and are accessible only to authorized personnel.

4.6 Managing Your Cookie Preferences

Most web browsers allow you to manage cookie preferences through browser settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when a cookie is being placed. Please note that disabling cookies may affect the functionality of our Site. Specific opt-out mechanisms for third-party advertising cookies are described in this section and in Section 9 below.

5. Information Sharing and Disclosure

We do not sell your personal information. We do not rent, lease, or trade your personal information to third parties for their independent marketing purposes.

We may share your information with the following categories of recipients and for the following purposes:

Service Providers. We share information with third-party companies that perform services on our behalf, including website hosting providers, email marketing platforms, analytics providers (Google, Meta, Hotjar, Microsoft), call tracking providers, customer relationship management tools, and payment processors. These providers are authorized to use your information only as necessary to provide services to us.

Advertising Partners. When you visit our Site, certain information (such as device identifiers, browsing data, and cookie data) may be shared with advertising platforms including Google and Meta through pixels and cookies installed on our Site. This sharing enables us to measure advertising effectiveness and deliver relevant advertisements. Under certain state privacy laws, this activity may be classified as “sharing” for cross-context behavioral advertising, even though we do not receive payment for this data. See Section 9 for opt-out information.

Legal Obligations. We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Business Transfers. In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

6. Data Retention

We retain your information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include: contact form submissions and email communications are retained for the duration of any business relationship and for a reasonable period thereafter; Google Analytics data is retained for 14 months; call recordings are retained for up to 25 months; cookie data retention varies by cookie as described in the table in Section 4; and email marketing subscriber data is retained until you unsubscribe, after which we retain only the record of your unsubscribe request for compliance purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect against unauthorized access, use, alteration, and disclosure. These measures include encrypted data transmission via SSL/TLS, access controls limiting information access to authorized personnel, regular security assessments of our systems and vendors, and secure hosting infrastructure. No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee absolute security.

8. Healthcare Client Services

Search Quest provides digital marketing services to healthcare organizations among other clients. This Privacy Policy governs only the information collected through our own Site, searchquest.ai. It does not apply to websites we build, host, or manage for healthcare clients or any other clients.

When we are engaged by healthcare organizations that are covered entities or business associates under the Health Insurance Portability and Accountability Act (HIPAA), our data handling obligations for those engagements are governed by separate written Business Associate Agreements, not by this Privacy Policy.

Our Site does not collect Protected Health Information as defined under HIPAA. Information submitted by healthcare professionals inquiring about our services is treated as standard business contact information. This Privacy Policy is not a HIPAA Notice of Privacy Practices, and Search Quest is not a covered entity under HIPAA.

9. Your Privacy Rights and Choices

9.1 All Visitors

Regardless of where you are located, you have the following choices regarding your information:

Email Marketing. You may opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link included in every marketing email we send, or by contacting us at the address below. We will process your opt-out request within 10 business days. Opting out of marketing emails does not affect transactional or service-related communications.

Cookies. You may manage cookie preferences through your browser settings as described in Section 4.6.

Advertising Opt-Outs. You may opt out of interest-based advertising from participating companies by visiting the following industry opt-out pages:

Digital Advertising Alliance: optout.aboutads.info

Network Advertising Initiative: https://thenai.org/how-to-opt-out/

Call Recording. You may decline call recording by requesting at the beginning of the call that the call not be recorded, or by ending the call after hearing the recording notification.

9.2 Do Not Track and Global Privacy Control

Our Site does not currently respond to “Do Not Track” browser signals, as there is no industry-standard technology for recognizing or honoring such signals.

We do recognize and honor the Global Privacy Control (“GPC”) signal. When our systems detect a GPC signal from your browser, we treat it as a valid request to opt out of the sharing of your personal information for cross-context behavioral advertising. This means that when a GPC signal is detected, advertising and tracking cookies that share data with third parties for advertising purposes will be suppressed. Strictly necessary cookies and first-party analytics cookies remain active. If you wish to enable GPC, you may do so through a supporting browser or browser extension. More information is available at globalprivacycontrol.org.

9.3 California Residents

Under the California Online Privacy Protection Act (CalOPPA), California residents are entitled to know what categories of personal information are collected about them, the categories of sources from which information is collected, the business purpose for collecting the information, and the categories of third parties with whom we share information. This information is described in Sections 2 through 5 of this Privacy Policy.

Additionally, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides California consumers with specific rights regarding personal information. While we believe our current operations fall below the CCPA applicability thresholds, we extend the following rights to all California residents as a matter of good practice: the right to know what personal information we have collected, the right to request deletion of your personal information, the right to correct inaccurate personal information, and the right to opt out of the sharing of personal information for cross-context behavioral advertising.

To exercise any of these rights, contact us using the information in Section 13. We will respond to verifiable requests within 45 days. We will not discriminate against you for exercising your privacy rights.

9.4 Residents of Other States

Several states have enacted comprehensive privacy laws granting consumers rights over their personal information, including Virginia, Colorado, Connecticut, Texas, Oregon, Montana, and others. Depending on your state of residence, you may have the right to access, correct, or delete your personal information, to opt out of the sale or sharing of your personal information, and to appeal a decision regarding a privacy request. To exercise any applicable rights, contact us using the information in Section 13. We will respond in accordance with the timeframes required by applicable law.

10. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us using the information in Section 13.

11. Third-Party Links

Our Site may contain links to third-party websites, services, or platforms that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit. A link to a third-party site does not constitute an endorsement by Search Quest.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice through a prominent announcement on our Site or by email to registered contacts.

We encourage you to review this Privacy Policy periodically. Your continued use of our Site after any changes become effective constitutes your acknowledgment of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise any privacy rights, or have concerns about our data practices, you may contact us at:

Search Quest, LLC
Email: hello@searchquest.ai
Website: searchquest.ai

© 2026 Search Quest, LLC. All rights reserved.

This Privacy Policy is a legal compliance document prepared for Search Quest, LLC. It should be reviewed by Florida-licensed counsel before publication. This document does not constitute legal advice.